Order Dispatch Time

Orders are processed, packaged, and dispatched within 3 to 5 working days (excluding bank holidays). However, during busy periods, dispatch times may take a little longer. You will be notified of any additional delays to your order and back-order items, stated within the listing description, are usually dispatched within 5-7 working days. 

Orders are dispatched and collected by Royal Mail from Monday to Friday.

NEED IT SOONER? Select the “Rush My Order” delivery upgrade at checkout. Your order will be made & dispatched the following working day.

Delivery Options

We use Royal Mail for our UK & International Deliveries. Please visit www.royalmail.com for status updates regarding their delivery network service levels.

GREAT BRITAIN

• STANDARD: 7-10 Day Delivery (est)
  3-5 Working Day Dispatch (Mon-Fri) + RM Tracked48*
  

• FASTER:  7-8 Day Delivery (est)
  3-5 Working Day Dispatch (Mon-Fri) + RM Tracked24*
  

• FASTEST: RUSH MY ORDER  2-4 Day Delivery (est)
  Next Working Day Dispatch (Mon-Fri) + RM Tracked24*

• Collect from Allabouttheprint
  Dispatched within 3-5 business days (Mon-Fri) followed by customer collection.
  Collections can be arranged by appointment. Our collection days & times are: Monday to Friday between 9:30 am and 4:30 pm
  

Once your order has been marked as complete, delivery tracking information will be added to your sales record and emailed to you. 

If your order contains a back-order item, such as a colour sweatshirt, and you choose our Rush My Order delivery option, then we'll do our best to ensure this order is dispatched sooner. However, we cannot offer next working day dispatch on these items.

RETURNS

The following items are excluded from our returns policy:

• Made-to-order products
• Personalised products
• Baby Gift Hampers/ Sets
• Teethers/Hygiene-related items
• Product bundles which include any of the above

For eligible items, you have 30 days, from the date of order, to return your order to us for a refund.

Items must be returned in original packaging, new/unused condition, with any tags attached. As a small business, we are unable to offer a free returns service and would recommend that any items returned be sent by a tracked delivery option. Please package your return securely, include a copy of your order number, and post it back to us at:

www.personalisedgiftstore.co.uk
Customer Returns - Order #
3 Bilton Road
Erith, Kent
DA8 2AN

If there is an issue with your order, please contact our customer service team at info@personalisedgiftstore.co.uk - We aim to reply to all queries within 24 hours, Monday to Friday.

For full conditions of our returns policy, please see our Terms and Conditions section.

*Royal Mail aims to deliver your item within the timeframes shown; however, this service does not offer a delivery date guarantee, and on rare occasions deliveries may take a little longer. Please allow up to 10 business days for delivery with these Royal Mail delivery services.